Privacy Policy

1. Introduction

Mine Homes ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.

2. Information We Collect

We collect the following categories of information:

Personal Information

• Full name, email address, phone number
• Government-issued identification (for verification purposes)
• Residential and business addresses
• Profile photographs
• Payment and banking information

Property Information

• Property addresses, descriptions, and photographs
• Rental agreements and lease terms
• Maintenance requests and records

Usage Information

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location data
• Pages visited, features used, and interaction patterns
• Search queries and property viewing history

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our Platform and services
• Process transactions and send related information (confirmations, receipts)
• Verify user identities and prevent fraud
• Facilitate communication between landlords, tenants, agents, and service providers
• Manage estate security features including visitor access codes
• Coordinate logistics, moving, and delivery services
• Send service updates, security alerts, and administrative messages
• Provide customer support and respond to inquiries
• Analyse usage patterns to improve user experience
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contractual necessity: To perform our obligations under our Terms of Service
• Legal obligation: To comply with applicable Nigerian laws and regulations
• Legitimate interest: To improve our services and protect our Platform, where such interests are not overridden by your rights

5. Information Sharing and Disclosure

We may share your information with:

• Other Platform users: As necessary for service delivery (e.g., landlord contact details shared with tenants, service provider details shared with clients)
• Service providers: Third-party companies that help us operate the Platform (payment processors, hosting providers, analytics services)
• Estate management: Relevant information shared with estate managers for security and community management purposes
• Legal compliance: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, access controls, regular security assessments, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 5 years as required by Nigerian law or for legitimate business purposes such as resolving disputes. Anonymous, aggregated data may be retained indefinitely for analytics purposes.

Gate-access scan logs. When a security guard at your estate uses the Mine Homes app to scan a vehicle plate at the gate, we record the plate text, the guard's decision (grant or deny), the reason for any denial, and (when the guard chooses to capture one) a photo of the vehicle. These records are retained for up to 365 days for security audit and dispute resolution, then permanently deleted. Image bytes are stored in a private encrypted bucket and follow the same 365-day clock. This retention period is set in accordance with Section 24 of the Nigeria Data Protection Act 2023, which requires that personal data not be kept longer than necessary for the purpose for which it was collected.

8. Your Rights

Under the NDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, contact us at privacy@mine-homes.com.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your data may be transferred to and processed in countries outside Nigeria where our service providers are located. We ensure that such transfers comply with NDPR requirements through appropriate safeguards including data processing agreements and standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our Platform and, where appropriate, sending you a notification. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or to exercise your data rights, contact our Data Protection Officer at privacy@mine-homes.com.